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HOW
TO ORDER and SHIPPING COSTS
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Most
of our products like engines, genuine parts and accessories
are available direct from us or through a few
authorized dealers.
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Postal
costs are all over the place. Constant changes.
We will really try our best to give you the most reasonably
cost.
We do add a small handling charge just to stay in
business.
When
ordering through our cart,
YOU ARE NOT CHARGED AUTOMATICALLY AT CHECK OUT.
We do this because if an item is out of stock or delayed
we don't want your payment.
If there is more than a 2 week delay in processing your
order,
we will contact you prior to processing.

PayPal
is accepted and we send a request for payment after
you order through our shopping cart which will usually
take two or three business days.
We won't charge your credit card unless
an item is in stock and
available for shipment within 1 or 2 business days.
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| HOW
TO ORDER by phone |
1.626.FLY
MY RC --- 626-359-6972 - Please note our phone's
through the Internet and our poor Internet connection
through Frontier/Verizon may cause dropped calls.
Note:
We prefer you order online as as phone orders may
have a slightly higher shipping and handling cost.
Phone
hours are Monday through Friday - 9:00 A.M. to 3:00
P.M. Pacific Time
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| ALTERNATIVE
ORDERING METHODS |
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Mail your order to our factory address of:
MECOA K&B Mfg. -- 16015 Adelante St., Irwindale
(Azusa), 91702
If
would like to pick up something at our factory Monday
through Friday - 9:00 A.M. to 3:00 P.M. You
must call first to
be sure the item is available and we can prepare it
for pick up.
PLEASE DO NOT JUST SHOW UP TO BUY SOMETHING WITHOUT
CALLING, and don't call from our parking lot.
WE ARE NOT A HOBBY STORE.
We are the actual factory, not a retail location and
only a few of our staff members are capable of helping
you.
IF YOU JUST SHOW UP, WE MOST LIKELY WILL NOT BE
ABLE TO HELP YOU!
Click here for a map to our location
- If
you are looking for a full service Hobby Store...
Please Visit Pegasus
Hobbies in Upland, California
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Shipping
and Handling within the United States
These prices include Alaska, Hawaii,
and Puerto Rico unless noted.
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Envelope
Pack $3.99
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For
small orders of gaskets or O-ring. No hard parts
allowed. No Insurance, No Tracking. Business Size envelope,
Not Rigid, less than 1/4" thick and up to 1 oz. |
USPS
Ground Advantage
with tracking and insurance.
$8.99- $14.99 up to 13oz
Over 4 lbs 14.99 up 24.99
depending on location
$8.99 is
our Minimum Shipping and Handling Charge within the
US
Alaska and Hawaii $10.99 - $12.99
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Shipping
cost varies greatly depending on your location.
If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
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Priority
Mail with tracking and insurance.
Orders under 1 pound
$12.99 - $24.99
depending on location
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Small
parts orders up to 1 pound.
NO COMPLETE ENGINES.
If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
Priority
Mail Medium FLAT RATE BOX
with tracking.
$24.99
depending
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If it can
fit in this size box 11" x 8.5" x 5.5"
NO INSURANCE.
If
the post office provides delivery confirmation, we consider
the package delivered whether or not you receive it.
No paint or thinner allowed.
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Priority
Mail Large FLAT RATE BOX
with tracking
$34.99
depending
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If
it can fit in this size box 12" x 12" x 5.5"
If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
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UPS
will be quoted on a per order basis prior to charging
you.
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This is
for all orders for parts, paints or engines, unless
noted with product. Priority Mail or UPS ground is used
at our discretion. All include delivery confirmation,
tracking and insurance.
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Please
note we do not allow the use of a customers own account
(UPS/Fedex, etc.) to ship their order. If
you insist, a handling charge of $10.00 will be imposed.
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| SHIPPING
& HANDLING to CANADA |
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Envelope
Pack $4.99
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For
small orders of gaskets or O-ring. No hard parts allowed.
No Insurance, No Tracking. Business Size envelope, Not
Rigid, less than 1/4" thick. |
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$16.99
USD up to 8 oz
$16.99 - $23.99 USD up to 1 LB
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First Class Mail - No Insurance, Some Tracking, See Note
Below * |
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$19.99
to 27.99 USD up to 2 LB
$22.99 - $39.99 USD over to 2 LB
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First
Class Mail - No Insurance, Some Tracking, See Note Below
* |
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$26.99
to $49.99
We will email exact cost prior to shipping
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Priority Mail -- Includes Tracking and Insurance |
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Heavier
shipments of complete engines or airplanes may be
higher (your Customer Service Rep can provide exact
current cost
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INTERNATIONAL
ORDERS
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All
international orders will be sent an invoice for payment
through PayPal. You do not need a PayPal account to
pay, just a credit card. YOU MUST VERIFY THE ADDRESS
ON THE INVOICE AS CORRECT.
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Recently
some, not all, packages are taking extended transit
times.
A package is not considered lost until not delivered
after 30 days
If
the post has the package and it is just sitting in one
of their hubs or customs, we can't do much but just
wait. If a package has a scan just before the 30 day
threshold, your are required to wait an additional amount
of time to file a claim.
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| International
orders with insurance tied to the value on the customs
form. Because of this we can not declare a lower amount
on any shipment. We know your government may impose a
hefty duty, sorry but you can complain to your government.*See
note below
Please
note, we can not file an insurance claim until 30 days
after shipment.
We have
been in business for more than 45 years and are well
know worldwide. Be advised, if you dispute a payment
prior to contacting us and allowing us to resolve the
issue, we will never sell to you again.
*If
you don't agree to the policy above, you can request
to pay by an international money order. However you
must wait for our formal quotation to pay.
Special
Note to Some Destinations Around the world
Welcome to the New World Order. It's getting worse.
BRAZIL Effective Jan 1,
2020, customers from Brazil must include their Tax Identification
(ID) number for customs declarations. BRAZIL
CUSTOMERS CLICK HERE
Other countries
that require you to nave a tax ID number, please include
it in the special instructions during check out.
The Post here
raised the cost ridiculously high. Any rigid letter is
charged as a package. Go here www.usps.com
and put this info in: from USA to "YOUR COUNTRY"
value $10.00 Search "Calculate price based on Shape
and Size" then put 1oz as the standard weight.
If you pick anything other than "Only Nonnegotiable
Document(s)" the least expensive is $14.00
PayPal and credit card companies require tracking as part
of our agreement.
If you just buy gaskets, O-ring, etc. and want to pay
by "Friends and Family" with PayPal or send
an International Money Order, we can charge you $5.99
for shipping. You will assume all the risk of not receiving
it and by paying "Friends and Family" you can
not dispute the transaction. Requirements are Business
Size envelope, Not Rigid, less than 1/4" thick. We
do take a picture of the envelope with postage attached
and will e-mail it to you on request. |
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$16.99
to $29.99 USD
Varies depending on country
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First Class Mail - Less than 1 pound, Limited Tracking,
See Note Below * |
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$18.99
to $38.99 USD
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up
to 2 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$29.99
to $48.99 USD
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up
to 1 LB Global Express -- Includes Tracking and Insurance |
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$34.99
to $54.99 USD
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up
to 2 LB LB Global Express -- Includes Tracking and Insurance |
- The
following information should be provided by foreign
customers who are paying with credit card:
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-
complete name (as it appears on the card)
- credit card billing address (This can not
be different from shipping address)
- telephone/fax number
FOREIGN
ORDERS MAY BE ASKED TO VERIFY AN ARBITRARY
CHARGE TO THEIR CREDIT CARD PRIOR TO ITEM
SHIPMENT TO VERIFY VALIDITY OF CREDIT CARD.
This
may delay shipment a few days.
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We recommend Priority Mail or Global Express to protect
your goods against loss or breakage which might occur
in transit. If you decide on First Class Mail, a tracking
number showing the package was received by and left
our Post Office will relieve MECOA of any liability
for lost or damaged merchandise.
- *MECOA/K&B's
only obligation for lost or damage of uninsured packages
will be to provide the customer with tracking number
showing acceptance by the US Post Office. This confirms
we did mail it at our end. You agree to have no recourse
against MECOA/K&B
if you
do not receive the package.
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| PAYMENT
TERMS |
- All
prices are in US Dollars. Payment must be made in
US Funds.
- Shipments
within California are subject to sales tax.
- All
major credit cards (Visa, MasterCard, Discover, American
Express) are accepted. We also accept Money Orders,
Cashiers Checks and Personal Checks. (Note that personal
checks may require clearance time).
- PayPal
is accepted but we will initiate a request for payment
after you submit your order.
This will usually take 1 or 2 business days. We do
this because if an item is out of stock or delayed
you will be notified before payment request is made.
It is our policy not accept payment until an order
is ready to ship from from our facility within one
or two business days.
- Sending
cash is not recommended. If you send cash,
do so at your own risk.
- Payment
is required prior to shipment. No C.O.D. or open
account orders.
In God We Trust, All others pay in advance.
- Returned
checks are subject to a $25.00 fee.
- Charge
backs on credit cards and PayPal are subject to a
$30.00 service fee. If you feel there is a problem
please contact us first. You have at least a 90 day
grace period with your credit card company and PayPal
to dispute a charge.
- Wire
transfers are subject to a $45.00 processing fee which
should be added to your total. This is what our bank
charges us. (I wish I was the bank)
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All
international orders will be sent an invoice for payment
through PayPal. You do not need a PayPal account to
pay, just a credit card. YOU MUST VERIFY THE ADDRESS
ON THE INVOICE AS CORRECT.
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| TECHNICAL
HELP |
Refer
to
FAQ (engine
operations)
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| RETURN
POLICY |
Refer
to contact
us for information on returning merchandise
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